Levels of Service

Currently, TriCare Medical Transportation offers four levels of service to our clients based on their needs. They are the following:

Medical Livery:

This level of service is reserved for those clients that require little or no assistance. Medical livery service is curb-to-curb or door-to-door, meaning the driver will assist the client if needed to and from the vehicle and to and from the door of the pickup or drop-off facility. These transports are completed in standard mini-vans or sedans.

MAV Wheelchair:

MAV wheelchair service is for clients that need to be transported in a wheelchair, or those clients that can walk but need door-through-door assistance. These transportations are completed in a Mobility Assistance Vehicle (MAV), which are equipped with a wheelchair lift. All MAV transportations are completed by a certified Mobility Assistance Vehicle Technician (MAVT). This level of service is door-through-door, meaning that the technician will assist the client from inside the pickup point to inside the drop-off location.

BLS Ambulance:

This is transportation reserved for clients that need transportation on a stretcher in an ambulance. This level of service is usually for clients that are bed-confined, and cannot be transported sitting in a wheelchair. All BLS ambulance transports are done with at least two highly trained Emergency Medical Technicians (EMTs).

SCTU Ambulance:

SCTU, or Specialty Care Transportation, is designed for patients who not only require transportation on a stretcher in an ambulance, but also require skilled nursing care, IV medication administration, cardiac monitoring, ventilator management, and other advanced care by a certified nurse.  Our nurses are trained to handle critically ill patients of all ages, and the emergencies that might arise from those transports.  SCTU trucks are staffed with one or two trained EMTs and one SCTU trained registered nurse.